Testimonials

At The Gundam.my, we pride ourselves on being customer focused. We listen carefully and always value your comments and feedback so we can act upon them and improve our service to you.
Below you will find several comments from some of the many people who shop with us on a regular basis. Only with these kind of honest comments can we hope to provide a better, more competitive and total service. So, over to you!

If you would like to add your comments and feedback, please click here

Page 76 of 138 / 2742 total comments, testimonial and growing!

Abd Rahman Nasaruddin

This is my first time buying from Gundam.my and here\'s my 2 cents. First, the communication in between the customer and the company is very good. I received quick replies when I asked about my item. Second, I have yet to receive my item (ordered it on 26th November) so I can\'t really say much at this point. But, I\'m getting a bit disappointed when I was told by the courier service that my item will at least reach me on 11th December. I saw many other customers received their items in just a few days (the quickest one was 1 day). It\'s not that I\'m disappointed with the company, rather the courier service is a bit, sorry to say this, lousy. As I said it before, it\'s my first time, so I don\'t really know how things work around here, so I apologize if I said anything bad.

Commented : 9 years ago , amount purchased: < RM200.00

Responsed 9 years ago
Dear ABD RAHMAN NASARUDDIN,

thanks for the comment boss, if the shipping is going to Sabah / Sarawak it will take around 7 - 10 working days we have written it clearly on our website http://www.gundam.my/shipping.php

You may request our customer service for POSLAJU service if needed we shall deliver accordingly with extra charges based upon the parcel weight too boss.
Last but not least we apologize on the delay of the parcel again as usually it is 2  - 3 days if u staying around West Malaysia.

ABD RAHMAN NASARUDDINwrote:

This is my first time buying from Gundam.my and here\'s my 2 cents. First, the communication in between the customer and the company is very good. I received quick replies when I asked about my item. Second, I have yet to receive my item (ordered it on 26th November) so I can\'t really say much at this point. But, I\'m getting a bit disappointed when I was told by the courier service that my item will at least reach me on 11th December. I saw many other customers received their items in just a few days (the quickest one was 1 day). It\'s not that I\'m disappointed with the company, rather the courier service is a bit, sorry to say this, lousy. As I said it before, it\'s my first time, so I don\'t really know how things work around here, so I apologize if I said anything bad.

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Jason Chin

fast and trusted delivery

Commented : 9 years ago , amount purchased: > RM300.00

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Donny Wong

Shipment out for delivery at 9am from Subang, it is now 5pm and still package haven\'t arrived. I don\'t believe that it takes 2 days to deliver a parcel within the klang valley. Poslaju has no problem with this, so i dont think ABX should either. Next time I will put note down when ordering to NOT USE THIS COURIER SERVICE.

Commented : 9 years ago , amount purchased: < RM100.00

Responsed 9 years ago
Dear Donny Wong,

Yes boss very sorry on the inconveniences caused.
Next round, if u want SAME DAY DELIVERY u may refer to this link: http://www.gundam.my/shipping.php

If u prefer POSLAJU, just put a remark during the ordering form process, and we will calculate the extra charges and inform u by SMS / phone.

Donny Wongwrote:

Shipment out for delivery at 9am from Subang, it is now 5pm and still package haven\'t arrived. I don\'t believe that it takes 2 days to deliver a parcel within the klang valley. Poslaju has no problem with this, so i dont think ABX should either. Next time I will put note down when ordering to NOT USE THIS COURIER SERVICE.

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Mohdnuh Kil

thanks

Commented : 9 years ago , amount purchased: > RM300.00

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kamalarooben

fast and trusted delivery

Commented : 9 years ago

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Hirzi

item was received in good condition, I\'m looking forward to shop from these shop again.

Commented : 9 years ago , amount purchased: < RM100.00

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Mike Yeoh

I didn\'t expect the transaction will be so smooth. Thumbs up for the service and fast delivery, Keep up the good work guys Cheers~

Commented : 9 years ago , amount purchased: > RM300.00

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Razo Mahaad

Sorry for late reply due to some circumstance, overall the process including Q&A through email are great and superb even though I made a pre-order item which I have to wait until the item is in stock. The ABX Express delivery process this time are much improved than the last one. They send the items the next day after you guys sent it to them on 17 November as you guys stressed them to sent the items right on time without any reasons to delay. In the end, I hope you guys can maintain this way in my next order in future. Thank you. X3

Commented : 9 years ago , amount purchased: < RM200.00

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Qids

Ordered on Friday night and received parcel on Saturday evening. Bravo!!

Commented : 9 years ago , amount purchased: > RM300.00

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Donny Wong

Delivery on time! Brilliant service.

Commented : 9 years ago , amount purchased: < RM100.00

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Hafizuddin

-Clear instruction for payment -various delivery method -Seller inform buyer for every process through email -item arrived in very good condition Highly recommended

Commented : 9 years ago , amount purchased: < RM50.00

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Alwan Syafiq

Received my Char\'s Zaku in top condition, and also a day after my order. Definitely this is a place where I can buy gunplas that I can\'t find at the local malls here :)

Commented : 9 years ago , amount purchased: < RM200.00

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Khairul Izwan Mokhtar

excellent service, super fast delivery on the same day. Thank you Mr John and gundam.my team. surely will deal again.

Commented : 9 years ago , amount purchased: > RM300.00

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Ahmad Nazly

Again, im a satisfied customer!!!! Keep it up everyone!

Commented : 9 years ago , amount purchased: < RM200.00

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Mohdnuh Kil

TERIMA KASIH. GUNDAM SAYA SAMPAI SUDAH.

Commented : 9 years ago , amount purchased: > RM300.00

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Toh Kian Yee

Very fast and excellent service! Ordered around 4pm yesterday, received by this morning at 11am, in good condition! TQ..

Commented : 9 years ago , amount purchased: < RM200.00

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Loklok Simon

Received in good condition..thanks gundam.my..

Commented : 9 years ago , amount purchased: < RM200.00

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Muhdfaris mokhtar

Good service fast respond everything Good service...will deal again

Commented : 9 years ago , amount purchased: > RM300.00

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Ahmad Nazly

Successfully delivered once again! Kudos to Gundam.my team and the courier

Commented : 9 years ago , amount purchased: > RM300.00

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See Thu Ming Wai

Good service fast respond everything Good service...will deal again ~!

Commented : 9 years ago

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Page 76 of 138 / 2742 total comments, testimonial