FAQs

GENERAL QUESTIONS

How can I ensure to receive the item after making payment?

Ans: Gundam.my is owned by a Malaysia registered company Greenomic Commerce (002099017-W). All transactions are governed and protected by Malaysia business law.

Do you have a retail shop that I can visit to purchase directly?

Ans: No, we don't However, you can visit to our office at Ampang to purchase the item directly from us. 

May I know where is your office located?

Ans: Our office is located at: 
Greenomic Commerce Sdn Bhd
No. 11-1, Jalan Indah 1,
Taman Dagang Permai, 68000 Ampang
Selangor
[ Melyssa Seafood Upstair ]
You can click on HERE to check our office location.

What are your office operation hours on weekday and weekend?

Ans: Our regular business hours are Monday - Friday 9:30am to 6:30pm and Saturday 10:00am to 1:00pm. Sunday and Public Holidays are closed.

Do you provide 'Cash on Delivery" (COD) service?

Ans: COD only available at our office that located at Ampang and there is no credit card facility in our office. Hence, we strongly recommend our customer to make an order through online in advance, then select "Self Collect at Gundam.my Ampang Office" to avoid shipping fee charges.

I have a discount Coupon code, where should I apply the code to receive the discount?

You can apply the Coupon code during the checkout process. After selecting the shipping option, you will find the "Coupon Code" column at the right hand side along with the total amount of your order (please check the image below). Then enter the coupon code and click on the "Apply" button to complete the process.

ORDER

What is Back2Back order?

Ans: Back2back order refers to the product that is not ready in our store, but it could be available from suppliers. Back2Back items are available for consumers to purchase. Once we have received a Back2back order,  we will check the stock availability with suppliers and other sources.  If we fail to get the product and we will fully refund the payment to the bank account given. P.S. Back2back order will take up 5-7 working days to confirm the product availability.

What is Pre-Order ?

Ans : Pre-order is an order placed for an item that has not yet been released. Deposit will be collected in advance as a reservation and it's not refundable. Customer will be informed (via email & Whatapps) to pay for the balance, once the pre-order item is available. The pre-order will be shipped out within 48 hours, once the balance is paid.

Do you accept deposits or partial payment for Pre-Order item?

Ans: Yes, deposit will be collected in advance as a reservation and it's not refundable. Customer will be informed (via email & Whatapps) to pay for the balance, once the pre-order item is available. The pre-order will be shipped out within 48 hours, once the balance is paid. 

Is it necessary to register as a member before placing an order?

Ans: Not necessary. Customer can place the order and checkout as a guest. However,  we strongly encourage for customer to register an account for the purpose of payment record tracking. 

Do you accept deposits for reservation?

Ans: No, we do not reserve item that is not paid in full amount. 

Is there a time limit for online payment (Cash Deposit and Bank Transfer)?

Ans: There is no time limit for online payment, but we strongly encourage to complete the payment as soon as possible to secure the item. As we are on a First Come(Pay), First Serve basis. 

Can I request to make amendment in my order?

Ans: Yes, as long as the order is yet to dispatch. You can always request for item exchange/ add item / remove item/ combine shipping/ etc.  (Preferably request through WhatsApp for faster response). 

PAYMENT

What payment methods do you accept?

Ans: We accept online payment via credit card, debit card, online bank transfer and PayPal. You can refer HERE to find out more information about the payment methods.

Do you accept CASH deposit via ATM/CDM or bank transfer via Internet Banking?

Ans: Yes, you can select "Cash Deposit or Bank Transfer to Gundam.my Account" as the payment method when you submit your order. The system will show the bank account information for you to proceed the payment.

How do I deposit spare amount via ATM? As ATM only accepts minimum RM10 note?

Ans: You will have to Bank in additional amount. We will refund the balance afterward through bank transfer based on the bank account provided. For the example, the total payment is RM202.00. In this case, you could bank in RM210.00 and we will refund the balance of RM8.00 to your account afterward.

How do I inform you after I've transferred the payment?

Ans: You can update the payment information online at http://www.gundam.my/payment-update.php or WhatsApp the bank in slip to our support number 018-988 2022.

SHIPPING

How much is the shipping fee?

Ans : We charge flat rate for our delivery, RM8.00 for Peninsular, and RM12.00 for East Malaysia.

How is the packaging look like?

Ans: We use hard cover boxes + bubble wrap for all our delivery to avoid damage to the item, kindly refer to the picture below of our packaging.


How long does delivery take?

Ans: All ready stock orders will be dispatched within 24 working hours. The courier will takes up to 
2-3 working days to deliver the parcel to West Malaysia; 
3-5 working days for small parcel(POSLAJU) and 
7-14 working days for standard parcel(POS MALAYSIA AIR PARCEL) to East Malaysia. 
P.S. Working days exclude Weekends and Public holidays.

How do I check my delivery status?

Ans: An Email and SMS of courier tracking code will be sent, once your parcel is dispatched. You can track the delivery status at the courier service portal. Below are the courier service portal URL.
Poslaju : www.poslaju.com.my
ABX : www.abxexpress.com.my
E-Parcel : www.pos.com.my

What about if my order consists of ready stock item and Pre-order item that are yet to be released? Will you sent me the ready stock item(s) first?

Ans: No, we will wait until the Pre-Order item(s) arrived and combine into one shipment to avoid additional shipping charges to the consumers. However, consumers can always request to separate the shipment and deliver the ready stock items first.  In this case, we will charge additional shipping fee of RM8 for West Malaysia and RM12 for East Malaysia.


What happen if the postman deliver the parcel to my house, but nobody's home?

Ans: The postman will leave you a contact note to re-arrange the delivery; Or the postman will deliver your parcel on the next day. If the parcel is not delivered on the next day, kindly contact the courier authorities for further assistance.

Do you ship internationally?

Ans: Yes, please select \\\"Custom Shipping Charge to Oversea\\\" as the shipping method when submit your order. Shipping fees will be calculated based on the parcel volumatric and the shipping will display on the spot during the checkout.

What happen if my parcel damaged or missing during delivery?

Ans: Please contact our support number as soon as possible and provide the sufficient information for us to verify. Once we have verified the issue and we will soon proceed to resend the item. You can check the return and refund policy at HERE.

I keep receiving the Email update about the delivery status from Gundam.my, when I have already received the parcel.

Ans: First, login to your Gundam.my account. Then proceed to the order records and click on the confirm button of the order that you have received to complete the update process.



PRODUCT

If the particular product is out of stock, will you restock it and when will it be?

Ans: Yes, we will definitely restock the out of stock product. However, it will depend on when the manufacturer (Bandai /etc) opens reproduction of the particular product.

Are the Gunpla kits on the website genuine?

Ans: Yes, our Gundam modelling kits are 100% genuine products from Bandai authorized distributor in Malaysia. However, there are some products that are manufactured by third parties and it's clearly indicated on the product page.

Do you provide spare part services?

Ans: No, we do not provide spare part services.

If I purchase Gunpla from your website, can you assemble it to me?

Ans: Yes, we could help to assemble the Gunpla, but it will be an additional charge. Please contact our customer service for further inquiries.

How many grades of Gunpla in the market? and what's the difference?

How to assemble a Gunpla ?

Ans: Before start to assemble the kit, we strongly recommend builders to prepare the following tool kits. 


Next, follow the instruction on the manual book to cut down the parts step by step.


After cutting down the parts, please follow the instruction to assemble the parts, make sure the attachment point of the part match each other.




Additionally, with the assist of the pliers tools, it makes the sticker easier to apply.



Lastly, try out different posing of your Gunpla or refer to the instruction sample picture as the reference to take some stylish posture images.


What type of markers are available for Gunpla modelling?

Ans: There are 2 types of Gundam Marker for painting and panel lining. In addition, there are another 4 more types of Gundam Marker are used for weathering. Each type of the marker is designed for different usage. So the level of finish improves, if you use them according to the purposes that they were intended for.

GUNDAM MARKER FOR PAINTING

The marker for painting uses good color smooth alcohol type paint, with a flat core pen point that is capable of painting everything from big open surfaces to tiny parts.

GUNDAM MARKER FOR PANEL LINING (ULTRA THIN PEN POINT)

The panel line markers are oil-based type paint marker with an ultra thin fine point marker for filling in the panel lines on plastic models. Over marks can be cleaned up with a normal eraser.

GUNDAM MARKER FOR INK DRAWING (WIPE OFF TYPE)

The ink drawing brush marker is most suitable for painting even finer engraved parts. The pen point is a brush type and special water-based ink is used, so it can be applied on any kind of base coat and paint run off can be wiped off.

GUNDAM MARKER FOR WEATHERING

If you want a realistic finish, you should use a weathering marker especially for weathering painting. This is a water-based marker, so you can weather the parts without affecting the base. There is a wipe off type and paint type available for a realistic finish.

GUNDAM MARKER REMOVER

The eraser pen cleans up paint run off quickly just like a rubber eraser. By rubbing over the area run off, excess paint is dissolved and cleared.

Tips of Using Gundam Marker

1) Shake painting and weathering markers well with the cap on before usage.


2) When using for the first time or when ink does not come out smoothly, press on the pen point. Be careful not to crush the tip.




RESELLER

Do you supply stock to re-seller?

Ans: No, we do not supply stock to re-sellers. We sell directly to end users only.

Do you provide drop shipping service?

Ans: No, we don't.