Testimonials

At The Gundam.my, we pride ourselves on being customer focused. We listen carefully and always value your comments and feedback so we can act upon them and improve our service to you.
Below you will find several comments from some of the many people who shop with us on a regular basis. Only with these kind of honest comments can we hope to provide a better, more competitive and total service. So, over to you!

If you would like to add your comments and feedback, please click here

Page 75 of 137 / 2737 total comments, testimonial and growing!

Ang Kin Hoe

Very simple and easy. Best place to get Gunpla in Malaysia.

Commented : 9 years ago , amount purchased: < RM200.00

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Jonathan Goh

took two days to get to me and i was surprised at the level of professionalism with the email updates and everything! I ordered another two units of bandai from them not long after. keep it up

Commented : 9 years ago , amount purchased: < RM100.00

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Faiz

Really satisfied with the service. Great item, fast shipping. You guys must try same day shipping if your location within Klang Valley. I received my item within 2 hours only. That just WOW!! Keep it up!

Commented : 9 years ago , amount purchased: > RM300.00

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Sze Guan Teo

good

Commented : 9 years ago , amount purchased: > RM300.00

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katy

the thing I like the most when shopping at this website or at their store in Lelong is that they will keep you updated with the latest progress of the order. They even text you! But, the packaging is not that good when it comes to SD and HG gundam kits. I know it\'s not that expensive, but at least please protect the box more properly. I want to keep those boxes you know :\'(

Commented : 9 years ago , amount purchased: < RM100.00

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Muhd Firdaus

Very satisfied with their service, and I bought quite of number of gunpla and accessories from them. Don\'t really have much complain, kleep up the good job.

Commented : 9 years ago , amount purchased: < RM200.00

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Ong

Quality product and fast delivery. Thanks!

Commented : 9 years ago , amount purchased: < RM200.00

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Aizuddin Hasni

Fast, fast, fast.... shop recommended and trusted.

Commented : 9 years ago , amount purchased: > RM300.00

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Loke Vincent

unexpected delivery at my doorstep today. just two days from date of ordering and here i am happy with my products! keep it up!

Commented : 9 years ago , amount purchased: < RM200.00

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Razo Mahaad

This is the third time I bought gunpla on Gundam.my and so far the communications and payment process are in best and superb. Thank you helping me so much for inform me about the refund transfer bank-in and change items request regarding no ready stock. But, this time I really disappointing with delivery service. They supposedly start sending the items on 5th December but delayed until they updated the delivery tracker as bad address on 8th December. I have no idea why the updated as bad address since before that the two order items before have no problems delivering them even though there are some delays made. I worried if the items is missing or have been stolen during delivery process so I emailed them to know the status of the parcel. Eventually, they transferred the parcel to Klang Express Centre and send them on 9th December. I grateful no dents or tears appeared on the parcel and they said the reasons happened is due to unrecognized/unfamiliar my address from new person-in-charged who sending the parcel so I understand why is it happened. After this, when I made new order, I will take Poslaju as my parcel courier rather than ABX Express due to trustworthy and send them right on time without any delays to be made. I hope you all would considered this as improving the delivery service and good services. Thank you.

Commented : 9 years ago , amount purchased: > RM300.00

Responsed 9 years ago
Dear Hafiz Mahaad,

Good day to you boss, hope you doing fine so far.
Very sorry on the parcel delay as, yeay, sometimes the delivery overtaken by new staff then it will be handled wrongly.

Yes, you may use POSLAJU, but please put a remark on the order form to inform us of this changes, then we will followup with boss if anything comes by.
Thanks again for the rich comment that boss provide, and we shall seek to make the services better and better each time.



Hafiz Mahaadwrote:

This is the third time I bought gunpla on Gundam.my and so far the communications and payment process are in best and superb. Thank you helping me so much for inform me about the refund transfer bank-in and change items request regarding no ready stock. But, this time I really disappointing with delivery service. They supposedly start sending the items on 5th December but delayed until they updated the delivery tracker as bad address on 8th December. I have no idea why the updated as bad address since before that the two order items before have no problems delivering them even though there are some delays made. I worried if the items is missing or have been stolen during delivery process so I emailed them to know the status of the parcel. Eventually, they transferred the parcel to Klang Express Centre and send them on 9th December. I grateful no dents or tears appeared on the parcel and they said the reasons happened is due to unrecognized/unfamiliar my address from new person-in-charged who sending the parcel so I understand why is it happened. After this, when I made new order, I will take Poslaju as my parcel courier rather than ABX Express due to trustworthy and send them right on time without any delays to be made. I hope you all would considered this as improving the delivery service and good services. Thank you.

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Abd Rahman Nasaruddin

I\'ve received my kit but the packaging was dented. I\'ve checked the runners and none of it broke. I\'m not 100% satisfied due to this but I can definitely say that I\'m happy with your service (the dented packaging was clearly the courier service\'s fault), and I would gladly be ordering from your company again. Oh and can I ask for bubble wrapping for my next item? Thanks.

Commented : 9 years ago , amount purchased: < RM200.00

Responsed 9 years ago
Dear ABD RAHMAN NASARUDDIN,

Yes.

You may specify bubble wrap on the order remark boss, we are very sorry on the dented box and we shall try to improve from time to time the service, thanks for supporting us ya.



ABD RAHMAN NASARUDDINwrote:

I\'ve received my kit but the packaging was dented. I\'ve checked the runners and none of it broke. I\'m not 100% satisfied due to this but I can definitely say that I\'m happy with your service (the dented packaging was clearly the courier service\'s fault), and I would gladly be ordering from your company again. Oh and can I ask for bubble wrapping for my next item? Thanks.

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Toh Kian Yee

As usual, fast and trusted service! Keep up the good work!

Commented : 9 years ago , amount purchased: < RM200.00

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Setsunafc

This not the 1st time im dealing and sure not the last one..sure will deal ahain in future..good packing and fast delivery..

Commented : 9 years ago , amount purchased: > RM300.00

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rooben

Good as always, A+

Commented : 9 years ago , amount purchased: < RM200.00

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Su Chew Beng

great service

Commented : 9 years ago , amount purchased: < RM100.00

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Abd Rahman Nasaruddin

This is my first time buying from Gundam.my and here\'s my 2 cents. First, the communication in between the customer and the company is very good. I received quick replies when I asked about my item. Second, I have yet to receive my item (ordered it on 26th November) so I can\'t really say much at this point. But, I\'m getting a bit disappointed when I was told by the courier service that my item will at least reach me on 11th December. I saw many other customers received their items in just a few days (the quickest one was 1 day). It\'s not that I\'m disappointed with the company, rather the courier service is a bit, sorry to say this, lousy. As I said it before, it\'s my first time, so I don\'t really know how things work around here, so I apologize if I said anything bad.

Commented : 9 years ago , amount purchased: < RM200.00

Responsed 9 years ago
Dear ABD RAHMAN NASARUDDIN,

thanks for the comment boss, if the shipping is going to Sabah / Sarawak it will take around 7 - 10 working days we have written it clearly on our website http://www.gundam.my/shipping.php

You may request our customer service for POSLAJU service if needed we shall deliver accordingly with extra charges based upon the parcel weight too boss.
Last but not least we apologize on the delay of the parcel again as usually it is 2  - 3 days if u staying around West Malaysia.

ABD RAHMAN NASARUDDINwrote:

This is my first time buying from Gundam.my and here\'s my 2 cents. First, the communication in between the customer and the company is very good. I received quick replies when I asked about my item. Second, I have yet to receive my item (ordered it on 26th November) so I can\'t really say much at this point. But, I\'m getting a bit disappointed when I was told by the courier service that my item will at least reach me on 11th December. I saw many other customers received their items in just a few days (the quickest one was 1 day). It\'s not that I\'m disappointed with the company, rather the courier service is a bit, sorry to say this, lousy. As I said it before, it\'s my first time, so I don\'t really know how things work around here, so I apologize if I said anything bad.

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Jason Chin

fast and trusted delivery

Commented : 9 years ago , amount purchased: > RM300.00

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Donny Wong

Shipment out for delivery at 9am from Subang, it is now 5pm and still package haven\'t arrived. I don\'t believe that it takes 2 days to deliver a parcel within the klang valley. Poslaju has no problem with this, so i dont think ABX should either. Next time I will put note down when ordering to NOT USE THIS COURIER SERVICE.

Commented : 9 years ago , amount purchased: < RM100.00

Responsed 9 years ago
Dear Donny Wong,

Yes boss very sorry on the inconveniences caused.
Next round, if u want SAME DAY DELIVERY u may refer to this link: http://www.gundam.my/shipping.php

If u prefer POSLAJU, just put a remark during the ordering form process, and we will calculate the extra charges and inform u by SMS / phone.

Donny Wongwrote:

Shipment out for delivery at 9am from Subang, it is now 5pm and still package haven\'t arrived. I don\'t believe that it takes 2 days to deliver a parcel within the klang valley. Poslaju has no problem with this, so i dont think ABX should either. Next time I will put note down when ordering to NOT USE THIS COURIER SERVICE.

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Mohdnuh Kil

thanks

Commented : 9 years ago , amount purchased: > RM300.00

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kamalarooben

fast and trusted delivery

Commented : 9 years ago

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Page 75 of 137 / 2737 total comments, testimonial