Testimonials

At The Gundam.my, we pride ourselves on being customer focused. We listen carefully and always value your comments and feedback so we can act upon them and improve our service to you.
Below you will find several comments from some of the many people who shop with us on a regular basis. Only with these kind of honest comments can we hope to provide a better, more competitive and total service. So, over to you!

If you would like to add your comments and feedback, please click here

Page 81 of 137 / 2737 total comments, testimonial and growing!

Iskandar Shah

thanks i really satisfy with your service and i\'m really happy with what i got.... thank you so much... definitely gonna buy from your guys again...

Commented : 9 years ago , amount purchased: > RM300.00

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nasche

very efficient work by gundam.my, but the delivery by abx was very unsatisfactory...

Commented : 9 years ago , amount purchased: < RM200.00

Responsed 9 years ago
Dear Che Mohd Nasril b. Che Mohd Nassir,

good day to you boss. very sorry for the inconveniences caused.

We will try to urge the courier company to improve further and further to get customer a better service experiences.
Hope that this don't turn boss down on the online shopping services and continue to support us for more exciting offers ya, thanks alot.



Che Mohd Nasril b. Che Mohd Nassirwrote:

very efficient work by gundam.my, but the delivery by abx was very unsatisfactory...

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YS Tan

Received. Thank you very very much. Your service is the best I have at the moment. Super Fast, responsive and friendly.

Commented : 9 years ago , amount purchased: > RM300.00

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Mohd Nawawi

got my MG Fenice Rinastica today in good shape!!!many thanks to Gundam.my for excellent services!!

Commented : 9 years ago , amount purchased: < RM200.00

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LATIPAH BINTI MAHADI

i already get your parcel...Gundam.My no 1 !!!

Commented : 9 years ago , amount purchased: < RM200.00

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Armorzeus Iyszx

Keep up the good work!! Fast and safe delivery. 1st time purchase but im surely gonna buy more from you. 2 thumbs up!

Commented : 9 years ago , amount purchased: < RM100.00

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Nasir Zaly

very fast shipping..looking forward for the next buy..thank you gundam.my

Commented : 9 years ago , amount purchased: > RM300.00

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Necolai

I ordered my gunpla Thursday morning and same day it was shipped out.. I received the items that I ordered the next day... Support responds easily and had the items delivered in no time..

Commented : 9 years ago , amount purchased: < RM200.00

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Christopher

I\'d say that the service was great because gundam.my always send email regarding the shipping procedure etc. Packaging is appropriate but it could improve with bubble wrapping. The postage fees is affordable and much cheaper than other websites. Would definitely purchase more products from them.

Commented : 9 years ago , amount purchased: < RM200.00

Responsed 9 years ago
Dear Christopher Pon,

hi boss, 
good day to you boss.
Sorry for the dented box (if it was).
Sometimes overlook the packaging details, u may advise further by specifying the request in the order remark - "please bubble wrap" then we will do it for u properly.

Hope that you continue support us too ^_^

Christopher Ponwrote:

I\'d say that the service was great because gundam.my always send email regarding the shipping procedure etc. Packaging is appropriate but it could improve with bubble wrapping. The postage fees is affordable and much cheaper than other websites. Would definitely purchase more products from them.

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Miftah Zakaria

thanks ! love it!

Commented : 9 years ago , amount purchased: < RM200.00

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Ahmad Danial

Response and delivery was really quick. Received the package in less than two days. However the only problem was the packing method needs a lot more improvement. Can\'t understand why there was no bubble/foam wrap and why 2 heavy bottles was packed together inside the model kit box...when I opened the box some of the parts were bent....very noticeable for long pieces like the sword ~15 cm....which was bent way out of shape... Other comments: shopping choices seem really good, except I wish you also had Gunze Sangyo\'s Mr Color lacquer paints instead of just Tamiya paints in your line-up. I\'ve been using those for years and had no choice but to look elsewhere....

Commented : 9 years ago , amount purchased: > RM300.00

Responsed 9 years ago
Dear Ahmad Danial Azzahari,
Good day to you boss.

Very sorry about the inconveniences caused boss in this matter, we will try to improve the packaging further from here.
FYI, we not come in the mr.Hobby paint yet, but do stay tuned, my boss always looking positive on expansion of the type of paint brands, especially MR. COLOR's.

Thanks 

Ahmad Danial Azzahariwrote:

Response and delivery was really quick. Received the package in less than two days. However the only problem was the packing method needs a lot more improvement. Can\'t understand why there was no bubble/foam wrap and why 2 heavy bottles was packed together inside the model kit box...when I opened the box some of the parts were bent....very noticeable for long pieces like the sword ~15 cm....which was bent way out of shape... Other comments: shopping choices seem really good, except I wish you also had Gunze Sangyo\'s Mr Color lacquer paints instead of just Tamiya paints in your line-up. I\'ve been using those for years and had no choice but to look elsewhere....

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Khoo Munfee

Very good efficiency!My parcel are good as well. Keep supporting

Commented : 9 years ago , amount purchased: < RM200.00

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Joevine Tay

Over excited ro receive my kit today~ haha~ ^^ very nice gunpla and excellentl service^^ erm…can I request a campaign ticket for my purchase? ^^ Thanks a lot gundam.my. ^^

Commented : 9 years ago , amount purchased: < RM100.00

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Adam D. Dawn

Already done my payment. Here is my order id - 632566 Best service ever! :)

Commented : 9 years ago , amount purchased: < RM200.00

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Miftah Zakaria

fast and pro! nice packaging ..love it! thanks

Commented : 9 years ago , amount purchased: < RM200.00

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Azlan Abdul Rashid

Parcel came very fast because I expected it to arrive in 4-5 days time(S\'wak). Response from the team was very quick. Really would do business in the future.

Commented : 9 years ago , amount purchased: < RM100.00

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Kevin Lsp

Package receive and fast delivery but make sure wrap with bubble wrap..

Commented : 9 years ago , amount purchased: < RM100.00

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Ahmad Hisyamuddin

your services ok lah but abx express suck! update their tracking status ikut suka dia sahaja

Commented : 9 years ago , amount purchased: < RM200.00

Responsed 9 years ago
Dear Ahmad hisyamuddin muhammad,


very sorry it might be near the seasonal holiday that the courier quality servises has decreased, apologize to you boss.


Ahmad hisyamuddin muhammadwrote:

your services ok lah but abx express suck! update their tracking status ikut suka dia sahaja

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Chau Teik

statisfy, other way, hope u instock d hi nu HWS expansion parts

Commented : 9 years ago , amount purchased: < RM50.00

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Chee Lip Hao

Hello, I have received the parcel already. Just want to remind that the package is not wrap in good condition where my mg ksatriya and sd ksatriya have been dented badly and some of the part for sd ksatriya have been run off from the runner. So please next time put some bubble wrap or plastic to protect it because there will weight apply on the box. Please take note and improve more on your packing service. Other than that, I\'m satisfied with your service. Thank you.

Commented : 9 years ago , amount purchased: > RM300.00

Responsed 9 years ago
Dear Calvin Chung,

Good day to you.
Very sorry about the box dented case.  Just at the same time our bubble sheet runs out already so we are forced to packed n send in time to customer too. 

I had feedback this to boss and he apologize to you on this matter too as whole team is rushing to clear the buffer of the order pending delivery too.
Once again, we sincerely apologize on the quality of the packaging again and hope boss forgive us.


Calvin Chungwrote:

Hello, I have received the parcel already. Just want to remind that the package is not wrap in good condition where my mg ksatriya and sd ksatriya have been dented badly and some of the part for sd ksatriya have been run off from the runner. So please next time put some bubble wrap or plastic to protect it because there will weight apply on the box. Please take note and improve more on your packing service. Other than that, I\'m satisfied with your service. Thank you.

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Page 81 of 137 / 2737 total comments, testimonial