Testimonials

At The Gundam.my, we pride ourselves on being customer focused. We listen carefully and always value your comments and feedback so we can act upon them and improve our service to you.
Below you will find several comments from some of the many people who shop with us on a regular basis. Only with these kind of honest comments can we hope to provide a better, more competitive and total service. So, over to you!

If you would like to add your comments and feedback, please click here

Page 99 of 138 / 2742 total comments, testimonial and growing!

Sum Chern Foung

while the pre-order took long (i know it wasn\'t your fault), the overall service, from ordering, tracking, to delivery was pretty efficient. keep it up~!

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Norsyafiq ABD

My 2nd order from gundam.my, received this Saturday morning after gundam.my send despatch email to me yesterday evening. Credits go to gundam.my and Ta-q-bin courier service, compare to 1st oder, Abx express needed 3 working days. Ta-q-bin give really good service even in holiday. Keep up the good communication and good work guys. xD

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

Haziq Akmal

have a great communication between Gundam.my and buyer and thebest thing is Best gunpla price ever!!Love it..!!

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

pm1235

发货神速，昨天早上定货，现在已经收到了！！孩子们一定很高兴这个假期有钢弹陪他们一起度过！！感谢店家！

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

Zehartz

All I can say is, this store is good but when it come to delivery to Sabah/Sarawak it take 2 weeks or more maybe it is because Pos Laju delivery service is bad when I ordered. But I do recommend to buy here. Also pls do reply to our msg when their is problem with the item we ordered ty. Hope you guys can improve more with delivering service. :D

Commented : 10 years ago , amount purchased: < RM200.00

Responsed 10 years ago
Dear Erzhar Zhahirin,
Good day to you. 
Yes, delivery of parcel to Sabah/ Sarawak needs to weeks FOR HEAVY MODEL KITS item. We have stated this clearly on our shipping page for your information: 
PC version: http://gundam.my/shipping.php
Mobile: http://gundam.my/mobile/shipping.php
Our packing team normally will check all the item weight if it's not over certain weight, we can use POSLAJU for speedier delivery.
We did reply to message, but sometimes, we might overlooked message and might reply later then expected. Gundam.my hereby sincerely apologize for the inconveniences caused to you here.
For the improvement of the delivery, we had added in delivery for flame-able item / non flameable item to Sabah/ Sarawak too.
We will try to serve you better from time to time and in hope that you do give another try for our services in the future.

Erzhar Zhahirinwrote:

All I can say is, this store is good but when it come to delivery to Sabah/Sarawak it take 2 weeks or more maybe it is because Pos Laju delivery service is bad when I ordered. But I do recommend to buy here. Also pls do reply to our msg when their is problem with the item we ordered ty. Hope you guys can improve more with delivering service. :D

Rating

Communication
Delivery
Overall

Nazmi Aziz

Item received in very good condition. Superbly easy transaction and fast delivery. Will deal with you again soon. Thank you so much.

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Richie Pasda

Thanks Bro~ the item was nicely packed even though the LBX box got a little dent...well I don\'t mind that~ oh yea,thanks again for returning the balance to me RM 2~ That catalogue~~~hnnnnggggg~

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

Ahmad Muzakkir

This is my 3rd time doing business with gundam.my and still not dissapointing.Keep up the good work

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

Andrew Liew

Very good communication and follow up. The only problem is with slow delivery by POS. I understand is not your fault. POS is out of your control. But if you able to improve on POS than it will be very very good. Keep up the good work. Will buy some more from you in the future.

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

irwan

Item received in good condition

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

Ong

Nice service provided by the seller (www.gundam.my) , the shipping period is fast too . I found the box is crumpled when i receive the goods but the item inside is still in prefect condition . Thanks gundam.my for the nice service . :D

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Cheng Kok Suen

Very fast delivery, even faster than what I had expected. Goods arrived with perfect condition as well. I will definitely order again from here.

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

Mohd Shahril Mahbob

Convenience of payment & efficient of services is what I\'m impress with gundam.my. Keep up the good work!

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

Frost Bite CM

Good service and fast delivery!

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

muhd asyraf qhuraire

tq..brg dh sampai!! hehe..walaupun pos laju lambat deliver..hihi

Commented : 10 years ago , amount purchased: < RM50.00

Rating

Communication
Delivery
Overall

abdul hanif@allen go

5th order and still keeping the good and awesome work really appreciate the urgent delivery request and hoping for more awesome kit from u guys :)

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

Norsyafiq ABD

Thank you, receive my purchases in less than 72 hours of working days. Credits must go to gundam.my team for hasten my delivery.

Commented : 10 years ago , amount purchased: > RM300.00

Rating

Communication
Delivery
Overall

David Ykw

Good service. Order receive the next day. Will buy again soon.

Commented : 10 years ago , amount purchased: < RM200.00

Rating

Communication
Delivery
Overall

anas bin abdul jabar

great seller..

Commented : 10 years ago , amount purchased: < RM100.00

Rating

Communication
Delivery
Overall

Lim Boon Kiat

Delivery problem. Mostly is pos malaysia problem. shipment receive after 3 week in east malaysia and the box are crumpled. I hope they can wrap with bubble wrap next time.

Commented : 10 years ago , amount purchased: > RM300.00

Responsed 10 years ago
Dear Lim Boon Kiat,

Good day to you, and hope you're doing fine this far :).
We're actually in big chunk of shipment and run out of bubble wrap pretty quick and that day u're unlucky, however we sincerely apologize for the inconveniences caused too.
For shipment by Air parcel to East Malaysia Sabah / S'wak normally is take 3 - 7 working days and sometimes if the shipment delay it will be more then that. We have try to express our concern to the pos Malaysia in hope they improve their tracking service to reflect the late sending if any too.
FYI, you may request the delivery by poslaju. The excessive charge you would have to bare on your own, e.g. you pay for airparcel and in your remark u may write prefer poslaju, we will get back to you the excessive charge after deducting the delivery cost balance, which is RM12.
We will improve our service from time to time to better serve your need, hope that you would come back again in future too.

Lim Boon Kiatwrote:

Delivery problem. Mostly is pos malaysia problem. shipment receive after 3 week in east malaysia and the box are crumpled. I hope they can wrap with bubble wrap next time.

Rating

Communication
Delivery
Overall

Page 99 of 138 / 2742 total comments, testimonial